How we work

What to expect when working with Victus – one of the country’s top hospitality consulting firms

Understanding you, your business and your particular requirements/challenges is key to how Victus Consultancy works. We offer a tailored approach, so how we support an enthusiastic individual looking to start up a coffee shop differs enormously from how we advise a multi-generational family desperate to improve the fortunes of their well-established hotel chain. The principles are similar, but how we approach the specific challenges is different.


Our approach

If you’re looking for a traditional, run of the mill consultancy, then Victus Consultancy is probably not for you. If you’re looking for support with challenges we feel we’re not best placed to help you with, we’ll be frank and tell you that we’re not for you.

We’re so passionate about hospitality that we can be disarmingly honest and direct and we will shoot from the hip. We’ll tell you things you might not want to hear, but by addressing such issues we can work together to help you improve your business and working practices to achieve greater success. Most importantly, we approach everything with warmth, humour and a lightness of touch that makes what can often be a difficult process much more enjoyable.

“Andrew’s uniquely direct, quirky approach makes a refreshing change from more traditional consultants. He’ll come in, shake up your business and provide plenty of fun along the way”.

screen-shot-2016-12-15-at-15-06-29The process

It all begins with a simple call…

We then agree to a one-hour, free, no obligation, no hard sales pitch chit chat on the ‘phone. We sit, we listen, we sympathise when appropriate and hopefully laugh at all the right moments. We’re not scary. If we feel we can genuinely add value to your situation, we move on to stage 2.

Stage 2 is also simple! We establish what your requirements are and how we can help. Working together, we determine your aims and clarify your objectives, then start with the end in mind.


By immersing ourselves in your business (still not being scary!) and becoming an extension of your team, we can understand how you work, who your customers are and what makes you tick. As we have walked in similar shoes, focused and determined, you will start seeing results more quickly than you would expect. It could be that our job is done, we shake hands and continue on our merry way, or you prefer to keep us on a retainer for ongoing training, support, development and improvement.

We can work with you, your wider team or key members of staff as appropriate.


The results
By the end of your time working with Victus Consultancy, tangible results may include:

  • Increased confidence in your business & your abilities
  • Improved, more profitable food & beverage offering
  • Happy, confident & well trained staff
  • Increased occupancy
  • Better operating procedures
  • Efficient, effective processes & procedures
  • Improved customer satisfaction
  • Full compliance with industry legislation
  • A business plan with strategies for continual improvement

So there you have it. If this is something that has struck a chord then get in touch with us today to learn how one of the country’s top hospitality consulting firms can help you on your way.

Call 07732 454 639 or contact us here.

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