Author Archives: Andrew Scott

Boss it like Sisto

“Thank you for making us your staff members as part of your life.” “You always looked after us like family.” “You always said to have fun at work because we all worked so hard.” “The world is a better place for having Sisto in it. He was one of the greats.” These are just some…

Hospitality start ups – how to avoid your dream turning into a nightmare!

It takes a special kind of person to start a business; entrepreneurial, brave, visionary, gutsy, determined and go-getting. And it takes a hero to start a hospitality business – who else could take on the challenge of long hours, demanding customers, scary on-line reviews, small profit margins and all the rest? So, you’ve been dreaming…

Top 5 tips for booking a speaker at your next business event

I love speaking and presenting. I love standing up in front of an audience and delivering relevant messages to the right people. But when a client gets in touch saying “We need a motivational speaker to fill a space in our event programme. Can you help?”, my heart sinks. Using a speaker should never be…

Top 5 tips for catering for customers with allergens

Once again, examples of the catering industry’s inability to deal with their customers’ special dietary requirements have hit front page news. And once again, this inattentiveness and lack of care have resulted in tragic and totally avoidable loss of life. I believe passionately that eating out should be a relaxed, enjoyable experience for everyone. Whether…

Trust in talent, not qualifications

While many students celebrate recent exam success and prepare to start their dream university course or career, others are licking their wounds and pondering their next move. Disappointing results may seem devastating, world-ending, catastrophic. The future may seem bleak and hopeless. So how I wish I could shake each and every one of these crushed,…

Who comes first – staff or customers?

“Train people well enough so they can leave, treat them well enough so they don’t want to.” Everyone knows the importance of providing excellent customer service. But how do you approach your staff? Do you treat them as well as, or even better than, your customers? If you look after, respect and genuinely care for…

Are you serving the perfect coffee?

Customers are becoming increasingly discerning about the standard of their coffee, with many travelling far and wide to find a café or coffee shop that makes theirs just the way they like it. You get this, so you’ve researched and sourced the perfect coffee beans. You’re kitted out with some great equipment and funky mugs. You’ve…

Are you a destination – or just a convenience?

Do your customers pop in for a bacon roll because they happen to be passing by? Or are they staying in one of your rooms because you happen to be in the right location? Maybe you’re the only restaurant in town or the simply the nearest place to sit and have coffee and cake? Now…

Are you nailing your marketing?

GDPR. Yup, the new General Data Protection Regulation law is upon us and I imagine that, like me, you’ve been knee deep in marketing permission emails, list deletion, policy writing, document securing, staff training and marketing strategy re-hauls. I also imagine that you took a sharp intake of breath when you realised that you’d lose…

Hospitality: Innate? Cultural? Universal?

I’ve spent a lot of time in London recently, presenting at trade shows, delivering workshops and consulting for a small chain of boutique hotels. London’s not my home turf, but I love spending time in the big smoke, checking out all the latest eating and drinking eateries and trends. But there’s a place I look…