Author Archives: Andrew Scott

Trust in talent, not qualifications

While many students celebrate recent exam success and prepare to start their dream university course or career, others are licking their wounds and pondering their next move. Disappointing results may seem devastating, world-ending, catastrophic. The future may seem bleak and hopeless. So how I wish I could shake each and every one of these crushed,…

Who comes first – staff or customers?

“Train people well enough so they can leave, treat them well enough so they don’t want to.” Everyone knows the importance of providing excellent customer service. But how do you approach your staff? Do you treat them as well as, or even better than, your customers? If you look after, respect and genuinely care for…

Are you serving the perfect coffee?

Customers are becoming increasingly discerning about the standard of their coffee, with many travelling far and wide to find a café or coffee shop that makes theirs just the way they like it. You get this, so you’ve researched and sourced the perfect coffee beans. You’re kitted out with some great equipment and funky mugs. You’ve…

Are you a destination – or just a convenience?

Do your customers pop in for a bacon roll because they happen to be passing by? Or are they staying in one of your rooms because you happen to be in the right location? Maybe you’re the only restaurant in town or the simply the nearest place to sit and have coffee and cake? Now…

Are you nailing your marketing?

GDPR. Yup, the new General Data Protection Regulation law is upon us and I imagine that, like me, you’ve been knee deep in marketing permission emails, list deletion, policy writing, document securing, staff training and marketing strategy re-hauls. I also imagine that you took a sharp intake of breath when you realised that you’d lose…

Hospitality: Innate? Cultural? Universal?

I’ve spent a lot of time in London recently, presenting at trade shows, delivering workshops and consulting for a small chain of boutique hotels. London’s not my home turf, but I love spending time in the big smoke, checking out all the latest eating and drinking eateries and trends. But there’s a place I look…

The perfect hotel breakfast

As a catering and hospitality consultant, and in my different roles as a food and beverage advisor, I help companies ranging from small B&Bs to huge university campuses nail their menus. For some reason, getting the breakfast offering can prove tricky, and I’m currently working with several hotels to reimagine and refine theirs. So, what…

Are we a foodie nation?

Michelin-starred and celebrated chef Angela Hartnett recently claimed that Britain still lacks a genuine food culture, and that we’re still nowhere near being a foodie nation. She adds that eating well in the UK is all about money, that we don’t make time to shop, cook or eat and we lack respect for food. Is…

When is a plate not a plate?

A few days ago a restaurant in Birmingham was fined £50,000 for serving food on wooden boards. Now, before you all start panicking and hiding any wooden serving dishes you may have, these particular ones had been linked to an alleged food poisoning outbreak. An inspection and hygiene improvement notice followed, but two months later…

What we’re up to in 2018

With a mix of consultancy work for single and multi-site catering and hospitality companies, compering industry expos, presenting at awards ceremonies, facilitating discussion panels, keynote speaking engagements and the tremendously difficult task of judging some of the best food and drink in the UK, 2018 is shaping up to be a busy year. We still…