I know, I know… I talk and blog about people a lot. But then I like people a lot. I like working with them, training them, mentoring them, learning from them and getting the very best out of them.
I’ve employed many people over the years – from front of house staff and chefs to kitchen porters and operation managers, baristas and book-keepers to marketing managers and office executives. I’ve made mistakes and have often had to learn the hard way, but I’ve emerged, older and wiser, with a fantastic team around me.
Here are my 10 ten tips on getting the very best from your people.
1. Recruit wisely
The key to creating a great team is to employ the right people in the first place. Choose personality, passion and enthusiasm then develop skills. Trust your instinct – you’ll know if a candidate is the right fit for your business and will take their role and responsibilities seriously.
2. Trust & believe
You’ve found the right people, now believe in them. Give them the right skills and tools to do their job, then ensure they have the right level of responsibility and accountability as well as the confidence to make decisions.
3. Train & develop
Training is a continuous process which should never stop. Ambition needs to be recognised and rewarded, skill gaps need to be filled, new products emerge, legislation changes and your business itself always evolves. Keep your people engaged and at the top of their game.
4. Offer continuous support
Give your employees guidelines to work to with flexibility and freedom to be creative. “I loved reading the company manual, especially section 1.2.5 on page 437” said no-one ever, so be realistic. Everyone has their strengths and weaknesses – work to their strengths and understand that some weaknesses are allowable.
5. Define goals
If your team knows the plan then it should be plain sailing as there will be no nasty surprises. Set the goals and stick to them. This allows staff to see exactly where they will fit in and understand exactly what is required of them.
6. Show respect
Lead by example, be courteous and remember it’s not just what you say but the way that you say it that’s so important. As employer you automatically have the upper hand ~ don’t take advantage of this and be aware and considerate of your staff’s sensitivities. Recognise that everyone learns and progresses differently and at a different speed, and accommodate these different needs.
7. Provide feedback
People love feedback so that they can improve, change or tweak their work style to ensure the company goals are being met. Feedback can be as simple as a quick chat over coffee or can be much more formal, in appraisal form behind closed doors. Formal feedback should be recorded, tracked and used again at future meetings. Nipping small issues in the bud means they do not grow into larger, unmanageable issues whereas formal feedback supports development and encourages loyalty.
8. Encourage awesomeness
When all the team are signing from the same hymn sheet, if one of the team is having an off day then the rest of the troops can rally round and bring that team member back up again. Work is a place where we spend the majority of our time, and we have to enjoy it, feel valued and want to be part of it. Awesomeness breeds awesomeness – high high can your people go?
9. Open communications
Honesty is the number one facto here. Encourage questions and open communication. Speaking to each other and aiding each other gets the job done. Lose the gossip culture. Dissuade negativity. Be direct but kind. Encourage ideas but remember that no idea is a bad idea.
10. Catch people doing the right thing
We always expect to be pulled up for doing something wrong, so being praised for doing a great job or going the extra mile can be the greatest feeling in the world. Don’t hold back – let your people know they’re doing a great job!
Victus Consultancy are experts in training, coaching and mentoring new recruits as well as established members of staff.
Please call us on 07732 454639 for an informal, no commitment chat.